Privacy Policy

What Information We Collect

We collect different types of information depending on how you engage with our services. Most of this comes directly from you, but some is gathered automatically through your use of our website and programs.

Information You Provide Directly

• Personal details like your name, email address, phone number, and postal address when you register for programs or contact us
• Business information including company name, ABN, industry sector, and team size when relevant to your learning needs
• Payment details processed through secure third-party payment gateways (we don't store complete card numbers)
• Learning preferences, educational background, and professional goals to tailor program recommendations
• Feedback, questions, and correspondence when you communicate with our support team

Information We Collect Automatically

• Device and browser information including IP address, operating system, and browser type
• Usage data showing which pages you visit, how long you stay, and what content you interact with
• Technical information like cookies and similar tracking technologies to improve site functionality
• Learning progress data when you participate in our programs, including completion rates and assessment results

How We Use Your Information

We use collected information to run our education services, improve your experience, and meet our legal obligations. Here's a breakdown of the main purposes:

Data Storage and Security

Your information is stored on secure servers located in Australia. We use industry-standard security measures to protect against unauthorized access, alteration, or destruction of your data.

Security Measures We Implement

• Encrypted data transmission using SSL/TLS protocols for all sensitive information
• Regular security audits and vulnerability assessments conducted by external security professionals
• Access controls limiting staff access to personal information based on role requirements
• Secure backup systems with regular testing of data recovery procedures
• Staff training on data protection and privacy best practices
• Monitoring systems to detect and respond to potential security incidents

Despite our precautions, no online system is completely secure. If we become aware of a data breach that's likely to result in serious harm, we'll notify affected individuals and the Office of the Australian Information Commissioner as required by law.

Sharing Your Information

We share your information only when necessary to deliver our services or comply with legal requirements. We don't sell personal data to third parties.

Service Providers

We work with trusted service providers who help us operate our business. These include payment processors, email service providers, learning management systems, and hosting services. All service providers are contractually obligated to protect your information and use it only for the specific purposes we authorize.

Legal Requirements

We may disclose information when required by Australian law, court order, or government request. This includes situations involving fraud prevention, security issues, or protection of our legal rights.

Business Transfers

If ulvaraentlo is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll notify you before your information becomes subject to a different privacy policy.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. We're committed to honoring these rights and making the process straightforward.

Access and Correction

You can request access to the personal information we hold about you. If that information is inaccurate, incomplete, or out of date, you can ask us to correct it. We'll respond to access requests within 30 days and provide the information in a commonly used format.

Deletion Requests

You can request deletion of your personal information, subject to certain exceptions. For instance, we may need to retain some information to comply with legal obligations or complete transactions you've initiated. We'll explain any limitations when we respond to your request.

Marketing Opt-Out

You can unsubscribe from marketing emails at any time using the unsubscribe link in our messages. Even after opting out, we may still send you service-related communications about your account or programs you're enrolled in.

Complaint Process

If you have concerns about how we handle your personal information, please contact us first. We'll investigate and respond within 30 days. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

• Account information is retained while your account is active and for seven years after closure for financial record-keeping purposes
• Learning progress data is kept for the duration of your enrollment plus three years to support credential verification
• Communication records are maintained for two years to ensure quality service and resolve potential disputes
• Payment information is retained according to Australian taxation law requirements (typically seven years)
• Marketing consent records are kept until you withdraw consent, then retained for one year to prevent accidental re-contact

When we no longer need your information, we securely delete or anonymize it. Anonymized data may be retained indefinitely for statistical analysis and service improvement.

Cookies and Tracking

Our website uses cookies and similar technologies to improve functionality and understand how visitors use our site. You can control cookie settings through your browser preferences.

Types of Cookies We Use

• Essential cookies required for site functionality, including login sessions and security features
• Performance cookies that help us understand site usage patterns and identify technical issues
• Functionality cookies that remember your preferences and customize your experience
• Analytics cookies providing insights into how visitors interact with our content

We don't use third-party advertising cookies on our site. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Keep in mind that some site features may not function properly without cookies enabled.

Third-Party Links

Our website and educational materials may contain links to external websites. We're not responsible for the privacy practices of these third-party sites. When you leave our site, we encourage you to review the privacy policy of any site you visit.

This is particularly relevant for payment processing, where you may be redirected to our payment provider's secure site. While we carefully select service providers with strong privacy practices, their handling of your information is governed by their own privacy policies.

Children's Privacy

Our services are designed for business professionals and adult learners. We don't knowingly collect information from individuals under 18 years of age. If you're under 18, please don't provide personal information through our website or services.

If we discover we've inadvertently collected information from someone under 18, we'll delete that information promptly. Parents or guardians who believe we may have information about their child should contact us immediately.

International Data Transfers

While we primarily store data in Australia, some of our service providers operate internationally. When we transfer personal information outside Australia, we ensure appropriate safeguards are in place.

These safeguards include contractual protections requiring overseas recipients to handle your information consistent with Australian Privacy Principles. We conduct due diligence on international service providers to verify their security and privacy practices.

Changes to This Policy

We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The "Last Updated" date at the top of this policy indicates when changes were last made. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after policy changes indicates acceptance of the updated terms.